SHAW & ROGERS FAQ
Overview
Rogers and Shaw are coming together to expand connectivity, continue supporting local communities and bring you the latest network technology.
For now, your services will continue as usual. We can’t wait to share new and improved connectivity options with you as things progress. Until then, check out our FAQ below.
Rogers & Shaw Direct FAQ
Are Shaw (including Shaw Direct) and Rogers now one company?
Yes, Shaw and Rogers came together in April 2023. Together we are investing in Western Canada to deliver more choice, connectivity and innovation.
I am a Shaw Direct customer, are my products and services changing?
Your existing services are not changing at this time and there is nothing you need to do.
Will Shaw Direct change its name to Rogers?
For now, the Rogers and Shaw Direct brands will co-exist.
Where can I learn more about Rogers and Shaw (including Shaw Direct) combining?
For additional details, please visit about.rogers.com/together-with-shaw/.
Billing and accounts FAQ
What will happen to my Rogers or Shaw Direct products and services?
In June, your Shaw BlueCurve TV app was renamed the Ignite TV app. Your other products and services will continue to work as before.
Will my account number change?
Currently, all Rogers and Shaw account numbers will stay the same.
Can I continue to have both Rogers and Shaw Direct services?
Yes, at this time your existing services will remain the same. If you have both services, you will continue to receive separate invoices with unchanged billing cycles and payment due dates.
How will I be billed for my services? Will both Rogers and Shaw services be invoiced in one combined bill?
You will continue to be billed as you currently are today. At this time, Rogers and Shaw Direct services will be invoiced separately and there are no changes to your billing cycle date.
Do I need to update my pre-authorized payments or banking details?
No, it’s not necessary at this time to update any payment or banking information.
Does Shaw Direct offer any Rogers services now?
Visit Rogers.com for service options and offers from Rogers. For more information on Shaw Direct Satellite TV, please visit Shaw Direct.
Will I still have access to My Shaw Direct account?
Yes, you can continue to manage your My Shaw Direct account as you have done in the past.
Will my Shaw Direct 2-year ValuePlan be affected?
Shaw customers currently on a 2-year ValuePlan are still subject to the terms of their agreement, including any pricing guarantees.
Who do I contact for help with my account?
For more answers and support, here’s how you can reach us:
- For Shaw Direct Satellite TV: Contact Shaw Direct
- For all Rogers-related services: Contact Rogers
Service FAQ
Will there be any changes to my existing services?
At this time, there will be no impact to your existing services. You can expect the same quality experience that you enjoy today. If there are any changes, we will communicate them.
Will my channels stay the same?
At this time, there are no changes planned to your existing channel line-up. Regular channel improvements will continue as planned.
As a Rogers customer, can I get Shaw Internet, TV or Home Phone?
Yes. Services will continue to be available across Western Canada. Check availability by entering your address at shaw.ca. For Satellite TV services, visit shawdirect.ca
What if I want to switch or update my current Shaw Direct service?
You can explore the latest Shaw Direct packages and offers on shawdirect.ca.
Will I need to replace any of my existing Shaw Direct equipment?
Currently, there’s no need to replace your existing Shaw or Rogers equipment. However, ongoing Shaw Direct network improvements will continue as planned and may require an equipment upgrade.
Where do I go for support for my current services?
For more answers and support, here’s how you can reach us:
- For Shaw Direct Satellite TV: Contact Shaw Direct
- For all Rogers-related services: Contact Rogers
If you are an existing Shaw Direct customer, you can continue to find answers on our support pages at http://shawdirect.ca/support.
Where can I find more information about Shaw Direct satellite TV services or contact Shaw Direct?
- For residential service you can access support online at shawdirect.ca/english/contact-us/ or by phone at 1-888-554-7827.
- Business customers looking for satellite television service can visit business.shaw.ca/contact-us or call 1-877-742-9249
- Local Dealers for Shaw Direct can be searched at shawdirect.ca/English/stores.