Skip to main content

    • Customize your settings

      Region:
      Are you a current Shaw Direct customer?
Home Fixes and Troubleshooting Set-top box issues Article

Seasonal Break troubleshooting: How to refresh your set-top box

Contents

Online By Phone

Overview

Had your Shaw Direct services turned back on? Back at the cabin for the first time this year? If your services were turned back on and you see either “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your set-top box.

Find more set-top box troubleshooting tips with our Satellite set-top box FAQs.

Online

  1. Click here to login to My Shaw Direct.
  2. On the left side-bar, click TV.
  3. Locate the "Refresh TV Receiver" box on the screen.
  4. Click the Refresh Receiver button.
  5. A confirmation box will appear with follow-up instructions if needed.
    Back to top

    By Phone

    1. Call 1-888-554-7827.
    2. Press 1 for English.
    3. Press 1 for Shaw Direct Satellite Services.
    4. Follow the prompt and enter the number associated with your account.
    5. Press 5 to refresh your receivers.
      Back to top

      Related articles

      What is a Seasonal Break? How to adjust or cancel your Seasonal Break Shaw Direct: Satellite set-top box Frequently Asked Questions Page
      Use of Cookies - Our site does not integrate permanent cookies into visitors' computers. However, temporary cookies are used to optimize certain functions of the website. Your navigation data is not collected for marketing purposes.